FAQ

Here you could find a few questions that you want to ask.

| General Questions

1. Are you a manufacturer or a trading company?

We are a professional manufacturer and exporter specializing in wire mesh, filter mesh, perforated metal, expanded metal, filter discs, filter cartridges, and related filtration products. We provide both standard and custom-made solutions for customers worldwide.

Our products are manufactured in China, one of the world’s leading wire mesh production regions, with strict quality control throughout the manufacturing process.

Our products are widely used in filtration, petrochemical, mining, food processing, pharmaceutical, water treatment, construction, agriculture, and industrial manufacturing industries.

| Product Questions

4. What materials are available?

We supply products in:

  • Stainless Steel 304, 304L, 316, 316L
  • Carbon Steel
  • Galvanized Steel
  • Aluminum
  • Copper
  • Brass
  • Nickel
  • Special Alloy Materials

Yes. We offer OEM and custom manufacturing services according to your drawings, samples, or technical requirements.

Our technical team can help select the appropriate mesh count, wire diameter, aperture size, filtration rating, and material based on your application.

Plain weave mesh provides uniform openings and is commonly used for screening. Dutch weave mesh offers finer filtration performance and higher strength for demanding filtration applications.

Yes. We can produce filter discs, filter tubes, filter cylinders, pleated filters, and filter cartridges according to customer specifications.

| Quality Questions

9. How do you ensure product quality?

Every order undergoes material inspection, mesh count verification, dimensional inspection, and final quality checks before shipment.

Yes. Material Test Certificates (MTC) and EN10204 3.1 certificates can be provided upon request.

Yes. Standard samples are available for quality evaluation before placing a bulk order.

| Order Questions

12. What is your minimum order quantity (MOQ)?

MOQ depends on the product type and specifications. Please contact us with your requirements for a detailed quotation.

Standard products are usually produced within 5–15 working days. Custom orders may require additional production time depending on complexity and quantity.

Yes. We will do our best to prioritize urgent projects whenever production capacity allows.

| Shipping Questions

15. Which countries do you export to?

We export to customers across North America, Europe, South America, the Middle East, Southeast Asia, Africa, and Oceania.

We support:

  • Express Courier (DHL, UPS, FedEx, TNT)
  • Air Freight
  • Sea Freight
  • Railway Transportation

Yes. Depending on the destination country, we can provide door-to-door shipping solutions.

We commonly provide:

  • EXW
  • FOB
  • CFR
  • CIF
  • DAP
  • DDP (where applicable)

| Payment Questions

19. What payment methods do you accept?

We generally accept:

  • T/T (Bank Transfer)
  • PayPal (for samples)
  • Western Union
  • Other methods upon mutual agreement

Our standard payment terms are 30% deposit and 70% balance before shipment, although terms may vary depending on order size and customer relationship.

| After-Sales Service

21. What if there is a quality issue?

If any quality issue is confirmed, our team will work promptly to provide replacement products, compensation, or an appropriate solution.

You can contact us via email, WhatsApp, phone, or the inquiry form on our website. We typically respond within 24 hours.

Need More Information?

If you cannot find the answer you are looking for, please contact our team. We are happy to provide technical support, product recommendations, and customized solutions for your project.